The majority of our work comes via recommendation as a result of working hard to achieve an outstanding reputation. Customer satisfaction and offering good value are fundamental in delivering service excellence. On the rare occasion a problem arises, I will be fair, professional and timely in pursuit of a suitable resolution.
- You will always be kept up-to-date with project developments
- You will be notified immediately of essential changes to the work plan/schedule
- Emergencies treated as absolute priority
- Sometimes unforeseen events mean that a work schedule needs to be altered. There can be hundreds of reasons why this can happen, often as a result of a third-party causing delays. This can cause frustration and unease; therefore I will make it my priority to keep you informed of any such developments.
- Twelve months written guarantee on all new installations
- Three months written guarantee on repairs
- All workmanship fully guaranteed
- In the event that a defect occurs outside of the guarantee period, a partial or total fee may be charged subject to The Italian Plumber’s discretion.