The majority of our work comes via recommendation as a result of working hard to achieve an outstanding reputation. Customer satisfaction and offering good value are fundamental in delivering service excellence. On the rare occasion a problem arises, I will be fair, professional and timely in pursuit of a suitable resolution.
  • You will always be kept up-to-date with project developments
  • You will be notified immediately of essential changes to the work plan/schedule
  • Emergencies treated as absolute priority
  • Sometimes unforeseen events mean that a work schedule needs to be altered. There can be hundreds of reasons why this can happen, often as a result of a third-party causing delays. This can cause frustration and unease; therefore I will make it my priority to keep you informed of any such developments.
  • Twelve months written guarantee on all new installations
  • Three months written guarantee on repairs
  • All workmanship fully guaranteed
  • In the event that a defect occurs outside of the guarantee period, a partial or total fee may be charged subject to The Italian Plumber’s discretion.
For added peace of mind, The Italian Plumber Ltd has £5m public liability insurance covering work carried out on your property.