“You need a holiday”, she said

Myself and the team, have – thankfully – had very little to worry about during this awful pandemic. Work’s generally been fine. Everyone’s healthy, and things actually look good for the future – mainly thanks to our amazing customers. But at the same time, I have to admit, I was starting to feel pretty burned out. The uncertainty of things in the early days of the virus, along with the usual family worries, and the difficulties of running a local plumbing and heating business – Read More…

Ask Samuele: August 2020

This month, Philip from Acton asks… Dear Samuele, I’ve noticed that my radiator leaks occasionally. It doesn’t seem to affect the heat it gives out, so I was wondering, if it will just stop leaking all by itself? Best wishes, Philip with a leaky rad Samuele says: Ciao, Philip! And grazie mille for your question. You’re right. Very often a small leak in a radiator does little to affect the temperature it puts out. You Read More…

Tip of The Month – A bit of pressure can be a wonderful thing…

I don’t know about you, but this outrageously hot weather really does seem to add an unnecessary pressure to my day-to-day life. Not just with work, but with the normal stuff, like doing the weekly shop, picking up my daughter from school, or generally making small talk with the neighbours. It’s like living in a sauna, 24/7. With the temperature soaring, and very little rain to cool down the air, it just seems like everything becomes that much harder. So, it got me thinking – pressure can sometimes be Read More…

The good news is, your heating will be fine, but that other thing you want me to check…

It was just a routine radiator bleed. Nothing too complex. Luigi had already endured a tough morning, servicing a 1970s’ combi boiler, so we thought it was only fair he attends something a little less taxing. We happily allocated him the job, and he set off, hopeful that his day was about to getbetter. The customer, Mr Penn, is a charming individual with a passion for good food and fine wine. With great warmth, he greeted Luigi, offered Read More…

Ask Samuele: July 2020

This month, Janette from Chiswick asks… Dear Samuele, I have a hot water cylinder installed in my home, but the water that comes from my taps is so hot, I’m terrified my little one could accidentally scald himself. Why is it so hot, and how can I lower the temperature and still keep the hot water cylinder and its benefits? Yours sincerely, Janette and the little one Samuele says: Ciao, Janette! And grazie for your Read More…

We thought we had a fan…

It was a rainy Monday morning. Our schedule for the days ahead could have been busier, and one of our vans was off the road and in for repair. It certainly wasn’t the best start to the week. Quite gloomy, in fact. Then the phone rang. It was Albert. A truly lovely gentleman: charming, humble, always dapperly dressed, and neverendingly cheerful. He sometimes has trouble hearing, so often wears a hearing aid. Albert is a Read More…

Tip of the month: The Plumbing Inspector

Buying or selling a house? You might want to call a Plumbing Inspector. When I decided to resurrect this blog, I didn’t just want to roll out the usual tips like, ‘how to change a washer’, or ‘why install a combi boiler?’. Not that there’s anything wrong with these handy bite-sized guides – they are genuinely useful things to write about. Instead, I thought the best way to bring value to my readers was to Read More…

We kept telling him we didn’t do fridges….

We kept telling him we didn’t do fridges, but he wouldn’t listen…. Over the years we’ve built such good relationships with our customers, they start to feel like family. We’ve become an integral part of their lives: regularly fixing plumbing issues, solving problems that aren’t really in a plumber’s remit, and often just popping round for a cup of tea and a chat. Then, one day, we got a call from one of our most Read More…

Mario couldn’t believe how old it was…

Just a regular plumbing job. Or was it? We got the call. Mr Higginbottom (not his real name, but close), a very eccentric, much-loved customer of many years, was having trouble with his pipes. Over the years, we’ve fixed many a problem: split washers, leaky taps, radiators that stopped working in the dead of winter… But this job was different. We put Mario (not his real name, but close) on it. Mr Higginbottom has always Read More…