We thought we had a fan…

It was a rainy Monday morning. Our schedule for the days ahead could have been busier, and one of our vans was off the road and in for repair. It certainly wasn’t the best start to the week. Quite gloomy, in fact. Then the phone rang. It was Albert. A truly lovely gentleman: charming, humble, always dapperly dressed, and neverendingly cheerful. He sometimes has trouble hearing, so often wears a hearing aid. Albert is a Read More…

We kept telling him we didn’t do fridges….

We kept telling him we didn’t do fridges, but he wouldn’t listen…. Over the years we’ve built such good relationships with our customers, they start to feel like family. We’ve become an integral part of their lives: regularly fixing plumbing issues, solving problems that aren’t really in a plumber’s remit, and often just popping round for a cup of tea and a chat. Then, one day, we got a call from one of our most Read More…

Mario couldn’t believe how old it was…

Just a regular plumbing job. Or was it? We got the call. Mr Higginbottom (not his real name, but close), a very eccentric, much-loved customer of many years, was having trouble with his pipes. Over the years, we’ve fixed many a problem: split washers, leaky taps, radiators that stopped working in the dead of winter… But this job was different. We put Mario (not his real name, but close) on it. Mr Higginbottom has always Read More…