We kept telling him we didn’t do fridges….

We kept telling him we didn’t do fridges, but he wouldn’t listen….

Over the years we’ve built such good relationships with our customers, they start to feel like family. We’ve become an integral part of their lives: regularly fixing plumbing issues, solving problems that aren’t really in a plumber’s remit, and often just popping round for a cup of tea and a chat.

Then, one day, we got a call from one of our most cherished regulars. For the purposes of this story, we’ll call him Mr Burgis. It went something like this:


The phone rings…

The Italian Plumber

Good morning, The Italian Plumber, how can I help you?

Mr Burgis

Good morning the Italian plumber, it’s Mr Burgis here.

The Italian Plumber

Good morning Mr Burgis, it’s lovely to hear from you, how are you?

Mr Burgis

I’m very well, thank you. I just have a small problem with my fridge.

The Italian Plumber

Ok, we don’t tend to fix fridges, but what seems to be the trouble?

Mr Burgis

Well, it won’t switch on.

The Italian Plumber

Ok, that really sounds like an electrical problem. Unfortunately, there’s not a lot we can do.

Mr Burgis

Yes, it stopped working last night. It’s imperative that I get it resolved this morning – I have a whole salmon in there and I don’t want it to go off. I’m holding a dinner party this evening.

The Italian Plumber

That sounds lovely, I hope you can save the fish, but other than recommending an electrician, I don’t know what we can do.

Mr Burgis

I understand. But if you could send one of your guys around, that would be perfect. I’m in now, so please send someone.

The Italian Plumber

Yes, I can really understand your predicament, but we don’t have the skill or qualifications to solve electrical problems. We want to help, but I’m struggling to see how.

 Mr Burgis

Yes, please send someone now. I know you can help me.

(By this point we’re realising that Mr Burgis just wasn’t going to take ‘no’ for an answer. Never wanting to disappoint, we decided to run with it.)

The Italian Plumber

Ok, Mr Burgis. I’m sending Lorenzo. He’s just on a job at the moment, but he’ll come straight over to you once he’s finished.

Mr Burgis

Oh, that’s great. Thank you. Just one thing. Knock loud on the door. The bell doesn’t work.

The Italian Plumber

Bell doesn’t work?

Mr Burgis

Yes, I had a power cut last night, so it no longer works. None of the lights work either.

The Italian Plumber

I’m sending an electrician.


Mr Burgis ate his salmon and a fun time was had by all. We did send Lorenzo in the end.

He didn’t have too much trouble flicking the switch in his fuse box.

It was nice to be able to help. Funny the things you end up doing.

We also explained that fridges need power to stay on. They don’t just work all by themselves.